Psychology Well Being Treatment Centre

MindAid psychologists work on the basis of the ethical guidelines of the Indian Journal of Medical Ethics.

We use the very latest security systems in order to protect counselling content and user data. Moreover, MindAid psychologists are tied to absolute confidentiality and document the course of counselling in anonymized form.

Personal data (e.g. account data, name, address, employment) are not collected by MindAid. To register, only a functioning email address is required. If any user data does come into our hands in whatever way, we guarantee to keep these exclusively in our possession. Of course this also applies if MindAid is in contact with an additional commissioning customer (e.g. employer in the case of a business service). Health-related data are also handled strictly confidentially and never passed on.

MindAid psychologists are responsible for ensuring that no one other than themselves has access to customer data, documentation or chat records. In justifiable, exceptional circumstances (threat to self or others), the MindAid Advisory Board (consisting of distinguished psychiatrists, psychotherapists and psychologists), may access such content with the agreement of the relevant psychologist or user.

Via MindAid, users are connected to their personal psychologist and can make contact at any agreed time. In your private, virtual consulting room you’re always in contact with and continually looked after by, the same psychologist.

During office hours, new users get through to MindAid coaches, who respond within two minutes and advise users regarding MindAid. Following handover to the responsible psychologist, users get their first response within 24 hours and can reach their psychologist at any time by agreement.

MindAid psychologists can assess what advantages and disadvantages counselling on an online platform might entail and its limitations. The instant that MindAid recognises that online counselling is not appropriate, we will mediate further treatment that is best for the user’s health.

Psychological counselling is conducted solely by psychologists who have the training, knowledge, and experience required for online psychological counselling. The psychologist’s counsel in accordance with psychologists’ regulations, this mission, the MindAid GTC, and the Federal Ministry’s Internet guidelines.

MindAid offers its users and psychologists a fair business and billing model for online counselling. MindAid expects this fairness from its psychologists too. They are forbidden to misuse counseling for advertising purposes or actively to offer their clients offline counseling that is subject to charge.

MindAid sets out services and prices in a transparent and comprehensible form, both for users and for psychologists.

Following an energetic development phase, MindAid is currently building up. Since going live, MindAid has continued to develop in terms of application in practice and keeps on learning through valuable experience, a growing number of users and psychologists and in collaboration with experts.